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August 28, 2020
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The importance of the first impression: Avoid 6 typical ways to scare your customers

The importance of the first impression: Avoid 6 typical ways to scare your customers

The importance of the first impression: Avoid 6 typical ways to scare your customers

Do you want your potential clients to flee in terror at the first contact? Surely not.

 

You already know that the first impression is usually irreversible: if we don’t do it right, we won’t have a second chance. This is why it is so useful to analyze “bad practices”. In Freelance Folder they have collected 6 typical ways to make a bad impression from the beginning.

 

Take note not to repeat these common mistakes:

 

  1. Too busy to explain your work

If you are a good professional and have a bit of luck, it is possible that you are overflowing with work, and that you do not have enough time to attend to the people who are interested in your services.

 

As a result, you may not give potential new customers the time and attention they expect. Some typical examples:

 

 

– you cannot find a gap in your agenda to attend them and you are postponing the meeting

 

– You only have a brief conversation with them on the phone

 

– you limit yourself to giving them short answers and do not extend your explanations

 

– you leave them with the question in their mouths because you have to do other things

 

These attitudes usually make your potential clients turn to another professional. Something that you can later regret. In part, they are right: if on the first date you do not give them the necessary attention, what assures them that later, when hiring your services, you will not also keep them in the background? Because although they are aware that you have other clients, they would like to be treated as if they were the only ones …

 

If you think about it, it is normal that before hiring your services – investing their money – clients want to be well informed about your work: how you do it, your references, etc. Even to be a bit heavy.

 

Fortunately, this is an effort that you only have to do at first. Then it will be your work that speaks for you.

 

  1. Response time too slow

What seems like an adequate response time to you may not be suitable for your client. You organize yourself taking into account all the things you have to do, and that is why it seems reasonable to you. But your client neither knows nor cares what your workload is, or how you organize yourself. He wants an answer as soon as possible.

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